INTERNAL NUMBER ONLY. NEVER GIVE THESE NUMBERS TO THE PUBLIC

Customer Service Solutions

1-847-700-7800 Options 2, 1, 6

Call CSS if you need assistance with these or any other questions

*To reopen a flight or gain control of a flight that has diverted or returned to SFO

* If an incident that occurred in your area or on a flight may have social media implications

*To assist with blocking seats

*To get control of a flight from another city

*If you need assistance with flight operations

*To make exceptions for connecting or the number of UMNR’s

*Anytime a UMNR or YPTA is delayed overnight

🦜Return to Leadership Page

ACI: 1-888-645-2247 To UN-PRC an EXPRESS FLIGHT ONLY if it has been PRC’d twice.

CLP (Central Load Planning): 1-847-700-4335

To Un-PRC a MAINLINE FLIGHT ONLY if it has been PRC’d twice or to provide Boarding Totals (Passenger Count) for a diverted or return-to-block flight.